He's new to the job. Just took over this past Monday. He said he spends about 80% of his time in Customer Service and 20% as the historian, at least for now. I think he's excited about his new job and was happy to have something with a "twist" to work on right out of the chute. The guy he replaces had 40 years of experience, which he lacks. But I'm hoping he'll make up for it with enthusiasm and curiosity!!!