I've been a Browning guy for quite some time. I've owned my Grade VI Citori since 1989 and have had 0 issues with it until recently. The stock broke on the cheek side. I ended up sending the stock to Browning for a repair quote. They wanted the whole gun, so after shipping the barrels, it took 2 months to get the quote. Then, the repair would take 5 MONTHS to complete. They also wanted to overhaul the whole gun and after finding out that my second barrel set would most likely not fit, I told them just fix the wood. I contacted the head of customer service and was told things take time but she would see what she could do with no promises. After a few more weeks of waiting and not hearing anything, I decided to just have them send it back and I would do the repair myself. I emailed them again and told them to issue a refund, as I paid in full, and send it back. 10 Days went by and still no tracking number. I emailed them again and the customer service person apologised and said the gun would get on the truck that day. It's been 4 more days and still no tracking number. I have been told by friends that Beretta has a 4 day turn around on repairs. If Browning is so backed up and busy, why don't they hire more people to get things done faster? I must say I am VERY disappointed with them and I will never send anything back to them for repair. So, in the meantime, I'm stuck with no gun for all my club shoots and still waiting.